Below are some frequently asked questions and information about MusicButler. If you can't find an answer to your question/complaint, please feel free to get in touch. I'm also open to any feature requests you might have.

General
Sync
Importing
MusicButler Premium
What is MusicButler?

MusicButler sends you a daily e-mail to let you know when musicians/bands you like release new albums (or singles, or EPs, you choose). You can add artists to follow manually, or import them in bulk from your Apple Music, Spotify, or Last.fm accounts.

By default, notifications are sent via e-mail, but you can opt-out and have releases display in your personal RSS feed or on your dashboard only.

Why shouldn't I just follow them on Apple Music/Spotify?

These services don't always notify you of album releases on time, some of them will send you a notification about stuff that you aren't necessarily interested in (like tweets), and they don't show upcoming releases for your favorite musicians, which MusicButler does.

A daily email? I don't follow many artists..

The daily email is sent only if one or more artists you follow have released something during the day before. You can turn-off emails altogether in the settings pane.

I signed up 1-3 days ago and haven't received any email notifications yet

MusicButler will send you an email including new albums and singles released in the preceding day given that you followed their respective artist(s) a day prior. This is to avoid unwarranted or unnecessary releases.

Example: If you first-followed artist X on January 1st and they released an album on that same day, you are not supposed to get a notification. You however will get a notification for any subsequent releases starting January 2nd.

If you believe you were supposed to get an email but haven't, don't hesitate to get in touch.

What does "Unknown Artists" mean?

When you import artists from an external service like Apple Music or Spotify, all MusicButler knows is their name. When MusicButler isn't sure about the artist it should add to your account, it will add them to the unknown artists area - where you'll be able to tell it who exactly you want to follow. The artist will be remembered the next time MusicButler encounters them and won't be re-added to the "unknown artists" list.

Does MusicButler sync with music services automatically?

Yes! MusicButler supports sync for Apple Music and Spotify. You can also import public profiles from Last.fm (these don't support sync though) and import your iTunes library in XML format.

I just connected my account to a streaming service and sync is slow

Syncing for the first time is always slower. Subsequent syncs are much faster.

How often does MusicButler sync with my accounts?

MusicButler will sync with your Apple Music and Spotify approximately every 24 hours.

Does MusicButler remember unknown artists that I've identified/removed between syncs?

Yes. You won't have to identify/remove an unknown artist after each sync. MusicButler will remember your choices.

Does disconnecting a music account delete my artists?

No. Disconnecting your Apple Music or Spotify account will not unfollow artists imported from that account. MusicButler will also remember the unknown aritsts that you've previously identified, so if you re-connect your account later, they won't be added to the unknown artists list again.

I unfollowed an artist, will they be re-added during the next sync?

No. For example: if The Killers are imported from your Spotify/Apple Music library but you then unfollow them on MusicButler, they will not be followed again during the next sync.

You can always follow them again manually, or remove them from your "synced artists" seciton so MusicButler will treat them as "new".

Is the sync a "two-way" sync?

Kinda, but no.

The sync process is designed to give you the most flexibility with which artists you follow on MusicButler, even if they are or are not in your music streaming account.

MusicButler will follow newly added artists to your streaming account.

MusicButler will not unfollow artists removed from your streaming account, if you had followed them on MusicButler.

MusicButler will not re-follow artists that you still have in your streaming account, if you've unfollowed them on MusicButler. 

Can I import CSV files? I don't use streaming services

Yes. While uploading a CSV file is not supported, you can hit the "Search" button in the navigation bar, and type `[[` to trigger CSV mode; then, add a comma-delimited list of artists for quick importing.

 

Example: [[The Killers, Beyonce, Pink Floyd

What's the difference between the Premium and Basic Plans?

MusicButler Premium is a paid subscription plan and inclues all of MusicButler's features.

MusicButler Basic is the free plan, which has limitations on the number of artists MusicButler will track for you, how your RSS feed looks and how often it refreshes, and your daily email drop.

Why do these features cost money?

Hosting and maintaining a service like MusicButler costs money and time.

MusicButler has to track subscriptions to millions of artists, reliably send thousands of emails every day, serve RSS feeds to crawlers, sync thousands of user accouts, and more... 

Does MusicButler have access to my payment information?

No.

Our payment processor is Paddle Inc., a trusted company that's been operating for years. They are the Merchant of Record, and handle all payment related data. At no point does MusicButler have access to your payment information.

I have the Basic plan but can still follow more artists than this plan allows, how come?

MusicButler Basic does not impose a limit to the number of artists you follow.

However, it will only allow you see notifications and releases from up to 30 artists.

What happens if I purchase a subscription to the Premium plan while I still have days left on my trial?

You will be charged the full subscription price and the days left on your trial are added to your subscription expiry date.

Example: You have 7 days left on your trial and subscribe for the yearly plan. Your subscription will expire in 372 days (1 year and 7 days).

What happens if I cancel a Premium subscription that I still have days left on?

You will continue to enjoy all the features of MusicButler Premium until your subscription expires.

Your subscription will not renew at its expiry-date, you will not be charged again, and once the subscription expires your account will have access to the Basic plan features only.

How can I change my payment information?

Go to your Account Settings tab, then "Premium", then choose "Change Payment Information".

How can I cancel my subscription?

Go to your Account Settings tab, then "Premium", then choose "Cancel Subscription".

I have a subscription and I'm not satisfied with MusicButler

If your subscription's age falls under the Fair Refund Policy, you can get a full refund with no questions asked.

Otherwise, your subscription may not be eligble for a full refund, or any refund.

Please get in touch.